What to Know Before Your First Appointment
Welcome to K Bella Hair Studio & Spa! We’re excited to have you. This page is designed to help new clients understand what to expect, how to prepare, and how to get the best results from your appointment.
Reviewing the information below before scheduling or arriving for your service helps ensure a smooth experience for both you and our team.
Confirmation Calls and Emails
As a courtesy, we send appointment reminders by email or phone before your visit. Please ensure we have your preferred contact information on file.
While reminders are sent whenever possible, it remains the client’s responsibility to remember appointment dates and times to avoid late arrivals, missed appointments, or no-show fees.
Appointments
- Late Arrivals: Due to high demand, we follow a 15-minute late policy. Clients arriving more than 15 minutes late may need to be rescheduled if the remaining time does not allow the service to be completed. If you are more than 5 minutes late, some services may need to be adjusted or assisted to stay on schedule. Please contact the salon if you anticipate being late. Please review our complete cancellation and late appointment policy here.
- Start Times: Please plan to arrive 10 minutes early for spa services to complete any required forms. While we aim to start on time, occasional delays may occur due to factors outside our control. We appreciate your patience and promise your service will never be rushed.
- End Times: Appointments may occasionally run longer than expected due to service needs, hair density, or necessary breaks. Our priority is delivering high-quality results, even if that means extending the appointment slightly.
Deposits
A 50% non-refundable deposit may be required in the following situations:
- If you frequently cancel or are a no-show, a non-refundable deposit may be required to schedule your next appointment. Your appointment must be canceled 24 hours in advance during weekly business hours
- Booking more than two services in a single day (48-hour cancellation required)
- Booking packages such as bridal or spa services (two-week cancellation notice required)
Reviews
If you’re ever unhappy with your service, we encourage you to contact us directly so we can address your concerns. We value open communication and the opportunity to make things right.
If you loved your experience, we truly appreciate reviews on Google, Facebook, or other platforms — your feedback helps others feel confident choosing K Bella.
Refunds & Returns
If you are dissatisfied with your service, please contact us within two business days. We are happy to offer a redo at no cost when appropriate.
Product returns are accepted for unopened and unused merchandise only. Redo services must be performed by the original stylist or technician (exclusions may apply).
Complimentary Consultations
If it’s your first visit or you’re unsure which service to book, a consultation may be helpful. Consultations allow us to evaluate your hair or skin, discuss goals, and ensure adequate time is scheduled.
Some conditions — including previous color, damage, or corrective work — may require additional time. Seeing your hair in advance helps us deliver the best results.
To schedule a consultation, call (810) 360-0915, complete our Virtual Client Consultation form, or book online and select from our various consultation options.
Preparing for Your Specific Service
Please review the guidance below for your specific service prior to arriving for your appointment.
Facial
Upon arrival, wear comfortable clothing, and don’t worry about a clean face. We will do that for you. Avoid tanning, exfoliating, at-home masks, and waxing before your appointment. If you can, bring us a list of your current facial products!
Facials & Skin Treatment Services
Waxing
You cannot get waxed if you have used Retin-A, Renova, Accutane, Alpha Hydroxy Acid, Benzoyl Peroxide, Chemical Peels, Bleaching Creams, or Glycolic/skin thinning products in the past 72 hours. Please avoid tanning for 24 hours before your appointment as well.
Waxing & Hair Removal Services
Spray Tanning
Before Your Tan:
- Shave, shower, and exfoliate the night before your tanning appointment.
- Waxing and spa services (pedicure, facial, etc.) should be done before your spray tan (2 days prior is our recommendation) as the oils can leave a barrier. Avoid bar soaps.
Day of Your Appointment
- Do not shower less than 4 hrs before the appt.
- Do not use deodorant, makeup, perfume, or moisturizers (including the moisture strip on a razor) on the day of your tanning session.
- Coming right from the gym is NOT recommended, as the sweat will create a barrier.
- Bring dark-colored, loose-fitting clothing (no yoga pants or leggings) and flip-flops to wear home.
- You may tan in the undergarment of your choice. Disposable panties are provided if needed. Bathing suits and underwear also work. Ladies may tan topless.
Caring for Your Tan
- Shower at the recommended time with warm water only. (Avoid getting wet in any way until this time. Example: swimming, sweating, washing hands, etc.)
- No soap, loofahs, or scrunches the day of your tan - this includes no shampoo or conditioner running down the body. If you must wash your hair, do so in the tub or sink. Otherwise, make it a dry shampoo day!
- The following day, you may shower as usual. Be conscious that any shaving or abrasive products will shorten the life of your tan as it is only on the surface of your skin. It is highly recommended to moisturize 2x daily. Our Perfect Glow Sunless aftercare line is preferred.
Hair Color
Come in with your hair clean and dry for all services. This will ensure you have a clean canvas for us to see the health and condition of your hair. It will also allow the color to penetrate without any harsh residues restricting it.
Haircut
If you need some consulting, having your hair done how you usually style it is best. This allows us to troubleshoot your current cut and also for us to get a better understanding of how you would like your hair to be styled.
Updo
It’s a myth that dirty hair works better for an updo. To ensure frizz-free, voluminous up-styles, we need the hair to be clean and dry. We will then prep it for the hold and style needed.
Smoothing/Straightening Treatment
These services require a consultation before the appointment, where we will review everything. Please be aware, though, that we prefer this to be done before any color service due to fading issues. Your color service can then be booked two weeks after the treatment.
Hair Extensions
It is NOT true your hair can become damaged from extensions. Our clients see better growth and protection on their natural hair. During your consultation, we will go over everything with you to ensure you are a good candidate and how to prepare for your appointment. You will sit for a long while, so please eat and wear comfy clothing!
Lash Extensions
Come in with a clean face, free of makeup, lotion, or any other cream. From your appointment on, avoid any product that contains oil. If it does not say oil-free, it is not.
Makeup
Clean your face thoroughly (including mascara)! Use an exfoliating scrub or wash if you have dry, flaky skin before your appointment. Makeup application doesn’t work well if your face is still red from scrubbing.