As a courtesy, we send each client either an email or phone call appointment reminder prior to the appointment. However, if we are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the No-Show Fee. Please provide our receptionist with the phone number and email address that is best to contact you.
A 50% non-refundable deposit will be required for the following reasons:
Were you unhappy with your service? Before you decide to write a negative review on Google, Yelp, Facebook, etc. - we ask that you PLEASE contact us to explain the situation. We would appreciate the opportunity to correct any misunderstandings. We want ALL of our clients to leave happy and tell their friends about us in a positive light. Email the owner, Kristan Sayers, at email@example.com. Of course, if you were satisfied with your experience, we would love it if you could write a review!
If you wish to receive a refund/redo, you MUST contact us within two business days. Product returns can only be accepted for unopened/unused merchandise. If you are not satisfied with your service, we are happy to redo it at no cost to you, we require you to see the same Stylist/Technician. (Exclusions apply).
If it's your first time here or if it's just been a while, it may be a good idea to schedule a quick consult with one of our ladies before scheduling your service. Sometimes, clients aren't sure what they want to have done and that's okay because it is our responsibility, as your technician, to help you with that! We want to make sure we schedule you for the correct amount of time depending on the service you need. Your hair may be damaged by heat styling, a service you received at another salon, trying to bleach your own hair, or using a box color that just didn’t turn outright. You name it, we've seen it. We can fix your damaged hair, but this will require additional time. In order to make sure we get your hair looking its best, it’s beneficial for us to see your hair before your appointment. Please call (810) 360-0915 or fill out our Virtual Client Consultation form.
Upon arrival, wear comfortable clothing and don’t worry about a clean face. We will do that for you. Try and avoid tanning, exfoliating, at-home masks, and waxing prior to your appointment. If you can, bring us a list of your current facial products!
You cannot get waxed if you have used Retin-A, Renova, Accutane, Alpha Hydroxy Acid, Benzoyl Peroxide, Chemical Peels, Bleaching Creams, or Glycolic/skin thinning products in the past 72 hours. Please avoid tanning for 24 hours prior to your appointment as well.
Before Your Tan:
Day of Your Appointment
Caring for Your Tan
Come in with your hair clean and dry for all services. This will ensure you have a clean canvas for us to see the health and condition of your hair. It will also allow the color to penetrate without any harsh residues restricting it.
If you are needing some consulting, it is best to have your hair done how you normally style it. This allows us to troubleshoot your current cut and also for us to get a better understanding of how you like your hair to be styled.
It’s a myth that dirty hair works better for an updo. To ensure frizz-free, voluminous up styles, we need the hair clean and dry. We will then prep it for the hold and style needed.
These services do require a consultation prior to where we will go over everything. Please be aware though that we prefer this to be done prior to any color service due to fading issues. Your color service can then be booked 2 weeks after the treatment.
It is NOT true your hair can become damaged from extensions, actually, our clients see better growth and protection on their natural hair. During your consultation, we will go over everything with you to ensure you are a good candidate and how to prepare for your appointment. You will be sitting a long while so please eat and wear comfy clothing!
Come in with a clean face, free of makeup, lotion, or any other cream. From your appointment on, avoid any product that contains oil. If it does not say oil-free, it is not.
Clean face completely (including mascara)! Use an exfoliating scrub or wash if you have dry, flaky skin well in advance of your appointment. Makeup application doesn’t work well if your face is still red from scrubbing.